Terms of service
TERMS OF SERVICE
Last Updated: October 2025
OVERVIEW
Welcome to The Mobility Scooter Shop UK (“we”, “us”, “our”).
The Mobility Scooter Shop UK operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a trusted and curated shopping experience.
The Mobility Scooter Shop UK is powered by Shopify, which enables us to process orders and payments securely.
These Terms of Service (“Terms”) set out your rights and responsibilities when using our Services. By accessing or using our website or purchasing any of our products, you agree to be bound by these Terms and our Privacy Policy [LINK].
If you do not agree, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence and that you have consented to allow any of your minor dependents to use our Services.
You agree to provide accurate, complete, and up-to-date account and payment details when using our Services. You are solely responsible for maintaining the security of your account information.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products. However, product colours, dimensions, and appearance may vary slightly depending on your screen, monitor, or device settings.
All descriptions, prices, and product availability are subject to change without notice.
We reserve the right to discontinue any product at any time and to limit quantities sold.
Disclaimer:
While we strive for accuracy, The Mobility Scooter Shop UK cannot be held liable for errors, misprints, or minor discrepancies between product descriptions and actual products.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Orders are only accepted once we confirm receipt and process your payment.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or stock availability.
If we need to make changes to your order or cannot fulfil it, we will notify you via the contact details you provided.
All purchases are governed by our Refund Policy [LINK].
SECTION 4 – PRICES AND BILLING
Prices are listed in GBP (£) and include VAT where applicable.
Shipping fees, customs, or import duties are calculated at checkout.
We may offer discounts or promotions which are subject to separate terms. You agree to provide valid and authorised payment information and to promptly update any expired details.
SECTION 5 – SHIPPING AND DELIVERY
We aim to provide fast and reliable delivery; however, all delivery times are estimates only and are not guaranteed.
Orders placed before 2:00 PM (Monday–Friday) are dispatched the same day. Orders placed after 2:00 PM or on weekends are shipped the next working day.
Shipping Method:
The delivery method selected at checkout determines how your item is shipped and delivered.
Extended Lead Times:
Certain larger or specialist items not held in our warehouse may take an additional 5–7 working days to order in from the manufacturer before dispatch. Customers will be notified if this applies.
Risk and Title:
Once products are handed to the courier, ownership and risk transfer to you, the customer.
Disclaimer:
We are not liable for delivery delays, courier issues, customs delays, or any loss or damage occurring after the item has left our facility.
SECTION 6 – PRODUCT USE AND LIABILITY DISCLAIMER
Our products are designed to assist with mobility and comfort; however, individual results may vary.
By purchasing and using our products, you acknowledge that:
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You are responsible for ensuring suitability for your personal needs.
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The Mobility Scooter Shop UK is not responsible for injury, misuse, or accidents resulting from improper use, assembly, or maintenance of products.
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Always follow the manufacturer’s safety guidelines and instructions provided with each product.
To the maximum extent permitted by law, The Mobility Scooter Shop UK disclaims all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and durability.
SECTION 7 – INTELLECTUAL PROPERTY
All website content, product descriptions, text, graphics, logos, and images are the property of The Mobility Scooter Shop UK or its licensors.
You may not copy, reproduce, or distribute any content without our prior written permission.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
We may provide access to third-party tools or external websites. These are provided “as is” and at your own risk. We are not responsible for any loss, damage, or dispute arising from your use of third-party tools or links.
SECTION 9 – LIMITATION OF LIABILITY
To the fullest extent permitted by law:
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The Mobility Scooter Shop UK, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages, including lost profits, loss of data, or damage to property, arising from the use or inability to use our products or Services.
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We cannot be held liable for delays, damages, or losses caused by shipping carriers, product misuse, or events beyond our reasonable control (including strikes, natural disasters, or system outages).
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In all cases, our maximum liability shall not exceed the total amount paid by you for the specific product or service in question.
SECTION 10 – INDEMNIFICATION
You agree to indemnify and hold harmless The Mobility Scooter Shop UK, its affiliates, partners, officers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms or misuse of our Services.
SECTION 11 – ERRORS AND OMISSIONS
Occasionally, information on our site may contain typographical errors or inaccuracies relating to pricing or product availability.
We reserve the right to correct any errors, inaccuracies, or omissions without prior notice, even after you have submitted your order.
SECTION 12 – TERMINATION
We reserve the right to suspend or terminate access to our Services at any time if we suspect fraudulent or abusive behaviour, or breach of these Terms.
SECTION 13 – GOVERNING LAW
These Terms of Service are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.
SECTION 14 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available” without warranties of any kind. We make no guarantees regarding uninterrupted access, availability, or suitability of the Services.
SECTION 15 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on this page.
Your continued use of the website constitutes acceptance of any updated Terms.